SERVICES Service Technicians

From coast to coast, Danka’s Service Technicians are dedicated to giving you maximum uptime from your document imaging technology. Each Service Technician is highly trained and experienced in multiple machine brands. They arrive at your site equipped with the know-how, tools and parts to get the job done right, usually in one visit.

You get action when you place a call for our service.

Danka Service Technicians strive to respond to your initial call within one hour. At that time, they will:

• Determine the nature of problem
• Offer telephone assistance
• Determine if parts are needed
• Advise you of an estimated time of arrival

You get a "Total Service Call" that leaves things as good as new - or better.

Your Danka Service Technician doesn't just resolve the immediate concern. Preventive maintenance is done to enhance machine reliability.

• Your equipment is checked and adjusted to factory specifications
• It's also thoroughly cleaned, in and out
• The Service Technician will close your call by explaining the nature of the problem and the current status of the repair.

Danka invests in state-of-the-art, high-tech tools to make service fast and accurate.

Your productivity is protected by networks of information, communications, and parts distribution. Danka Service Technicians are supported by:

• Laptops loaded with reference materials and diagnostic software
• Call receipt and dispatch systems (including automatic escalation), voice mail systems, touch-tone/RF communications
• Critical parts inventoried in their cars, local offices and warehoused for fast delivery

Performance-driven training to assure our best keep getting better.

Danka Service Technicians must complete a set amount of training hours each year to ensure critical job skills are acquired and maintained. Training includes:

• Product-specific instruction, OEM- or Danka-delivered and certified
• Personal development, including interpersonal skills and time management