SERVICES Helpdesk Support
The new, state-of-the-art Digital Solutions Center, located at our US headquarters in St. Petersburg, Florida,
is your exclusive help desk resource that consolidates all support
for hardware, printing and application software, and network issues.
We understand you'd rather get work done than deal with finger-pointing
among vendors when there's a problem with your system.
Our Systems Support Engineers, with over 100 years of combined
field and support experience, utilize an extensive knowledge
base of solutions to fix your problem or find a workaround while
you're on the line. They have achieved the highest certifications
from our vendor partners and leading technology manufacturers including
Microsoft, Adobe Systems, Novell, CompTIA, Sun Microsystems,
and Cisco Systems.
The Center also houses a remarkable technology lab packed with computers,
networks, and print engines. This enables our Systems Support
Engineers to recreate virtually any customer environment.
That way your systems and your operators can get on with other work.
And if the engineers can't resolve a problem, they work with our
vendors on your behalf to solve it.
Digital Support Service extends from desktop applications
to operating systems to output devices, with special expertise in
optimizing document workflow, calibrating color and graphics output,
and resolving connectivity dilemmas and network conflicts.
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