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CUSTOMER
SUPPORT
Danka Touch
Putting the Danka Touch on Customer Service
Danka employees are single-focused and totally driven when it comes
to customer service. We've even developed our own concept of what
unparalleled customer service should be. We call it Danka Touch.
The goal of this program is to provide nothing less than superior
service each and every time we interact with a customer. In fact,
we have a Danka Touch staff who's dedicated to this mission - making
sure we're doing whatever it takes to ensure our customers rave
about doing business with Danka.
We want every experience a customer has with Danka to be a positive
one - beginning with the first "hello" and continuing
day in and day out, with every phone call and every visit.
Superior service means becoming a proactive partner who will provide
you with the value and strategic solutions you need, as well as
the right equipment to get the job done efficiently, accurately,
and cost-effectively. It also means making sure Danka is easy for
you to do business with. Actually, we look at it this way. If we're
easy to do business with, and we resolve issues that come up in
a responsive manner, then you're going to stick with Danka.
And to us, your loyalty is everything, which is why we'll do everything
we can to earn it and keep it.
So how do we know if we're living up to our vision of Danka Touch?
We ask you. We ask you about your satisfaction with our sales process,
and with the delivery and installation of our equipment. We're not
satisfied unless every customer is satisfied. It's that simple.
Tell us what you think. We really want to know. It'll help us to
do all we can to make you rave about Danka.
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